|
RELIABILITY: |
|
|
|
How reliably
do you think this company follows
through on its commitments? |
94 |
    |
|
|
|
|
COST: |
|
|
|
How closely
did your final total costs correspond to
your expectations at the beginning of the
transaction? |
96 |
|
|
|
|
|
ORDER
ACCURACY: |
|
|
|
How well do
you think the product/service delivered
matched your order specifications and
quantity? |
95 |
|
|
|
|
|
DELIVERY/TIMELINESS: |
|
|
|
How satisfied
do you feel about the timeliness of the
product/service delivery? |
93 |
|
|
|
|
|
QUALITY: |
|
|
|
How satisfied
do you feel about the quality of the
product/service provided by this company? |
92 |
|
|
|
|
|
BUSINESS
RELATIONS: |
|
|
|
How easy do
you think this company is to do business
with? |
94 |
|
|
|
|
|
PERSONNEL: |
|
|
|
How satisfied
do you feel about the attitude, courtesy,
and professionalism of this company's
staff? |
95 |
|
|
|
|
|
CUSTOMER
SUPPORT: |
|
|
|
How satisfied
do you feel about the customer support you
received from this company? |
91 |
|
|
|
|
|
RESPONSIVENESS: |
|
|
|
How responsive
do you think this company was to
information requests, issues, or problems
that arose in the course of the
transaction? |
91 |
|
